What process is demonstrated when an officer listens carefully to a partner’s differing views about an incident?

The process being demonstrated when an officer listens carefully to a partner’s differing views about an incident is best described as empathic listening. This concept involves actively engaging with the speaker, showing an understanding and appreciation for their perspective, and creating an environment where all viewpoints can be expressed without judgment.

Empathic listening goes beyond just hearing the words; it requires the listener to connect emotionally and intellectually with the speaker. It involves validating the other person’s feelings and demonstrating that their thoughts are acknowledged, even if they differ from one's own. This fosters better communication and can lead to more effective teamwork and problem-solving.

While being reasonable, open-mindedness, and conflict resolution all play important roles in effective communication and collaboration, they do not specifically capture the essence of listening with empathy, which is characterized by a deep understanding and validation of another person's experience or viewpoint during a discussion. Therefore, empathic listening is the most accurate representation of the behavior described in the question.