What process is demonstrated when an officer listens carefully to a partner’s differing views about an incident?

The situation described involves an officer actively listening to a partner’s differing views, which aligns closely with the concept of empathic listening. This process is characterized by understanding and valuing another person's perspective in order to foster communication and connection. In empathic listening, the listener pays careful attention to the speaker, reflects on what is being said, and considers the emotions that underlie the message. This approach helps to create an open dialogue, build trust, and resolve underlying tensions that may arise from differing opinions.

While being reasonable and other options might involve elements of listening and understanding, they do not specifically capture the essence of actively listening to understand another’s viewpoint, as empathic listening does. Recognizing and validating the feelings and perspectives of others enhances collaboration and ultimately leads to a more effective resolution of any differences.