What action should be taken when seniors report suspected scam phone calls?

When seniors report suspected scam phone calls, the most appropriate action is to inform them it is a scam and advise caution. This response is imperative because it directly addresses their concerns and empowers them with the knowledge to protect themselves.

Scammers often use manipulative tactics to elicit personal information, so explicitly informing seniors that they are likely dealing with a scam can help them avoid falling victim to schemes that could compromise their financial security or personal safety. Advising caution encourages them to be vigilant about any further communications and not to share personal information unless they have verified the identity of the caller.

Encouraging awareness and skepticism about such calls helps seniors develop a protective mindset, making it less likely that they will engage with or respond to fraudulent solicitations.